Privacy Policy


Effective Date: 20/05/2025

At Lumina IVF, we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, date of birth, and any information you voluntarily submit via forms.

  • Health Information: Relevant health details shared through consultation requests or patient intake forms.

  • Usage Data: IP address, browser type, device information, and pages visited on our site.

  • Cookies: We use cookies to improve your browsing experience and analyze site traffic.

2. How We Use Your Information

We use the information collected to:

  • Provide personalized fertility care and consultation services

  • Schedule appointments and manage communications

  • Improve our website and service offerings

  • Comply with legal and regulatory requirements

  • Send relevant updates or marketing communications (with your consent)

3. Sharing of Information

We do not sell or rent your personal data. We may share your information only with:

  • Authorized medical staff and partners for treatment purposes

  • Service providers who assist in operating our website or delivering services

  • Legal authorities if required by law

4. Data Security

We implement industry-standard security measures to protect your information. This includes encryption, secure servers, and restricted access protocols.

5. Your Rights

You have the right to:

  • Access or correct your personal data

  • Withdraw consent at any time

  • Request deletion of your data (subject to legal obligations)

  • Opt out of marketing communications

To exercise these rights, please contact us at.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies.

7. Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under the age of 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

LuminaIVF
Email: contact@luminaivf.com

Phone: +8801711433330

Address: 152, Firoz Tower, Level 10, Panthapath, Dhaka 1205